Zcentric

Legal

Privacy Policy

Last updated: 25 September 2026

This Privacy Policy explains how Zcentric ("we", "us") collects, uses, and protects personal data in connection with the zcentric.com website and our game Loomic (the "App"). It also describes your rights under the EU/UK General Data Protection Regulation (GDPR) and similar laws.

Using the OnCal calendar app? It has its own OnCal Privacy Policy.

For any privacy question or request, contact us at privacy@zcentric.com. Zcentric is the data controller for the processing described here.

1. Information we collect

You can play Loomic without connecting an account. We never ask for your email address, phone number, contacts, photos, or precise location.

  • On-device data. Your settings, level progress, stars, achievements, and local best scores are stored on your device.
  • Your Loomic account (Google Play Games). On Android, the App connects to the Google Play Games account selected on your device to power online high scores and leaderboards. When it does, Google shares your Play Games player ID and Play Games display name with us — never your email address or password. We create a Loomic account holding that ID and name, a support ID, and when the account was created and last used.
  • Scores and gameplay. While your account is connected, we receive the results of the levels, daily puzzles, and blitz runs you finish (score, time, stars, bonuses, and hints used) and a replay of each solved level — the moves you made on the board and their timing — so our server can recompute and verify your score. We also receive gameplay events, such as a level being started, finished, or abandoned, a hint being used, or a menu button being tapped, with basic details like the level, board size, and time taken.
  • Fair-play checks. When you sign in and when you submit a ranked result, the App requests a Google Play Integrity verdict. We send it to Google to decode and use the answer — whether this is the genuine Loomic app, installed from Google Play, on a device that passes Google's integrity checks — to accept or refuse the request. We do not keep the verdict itself, only a note on your account when a request is refused. We also look at the timing pattern of ranked results to spot automated play, and may hold a result back from the leaderboards for review.
  • Advertising data. The App shows ads through Google AdMob. Google and its ad partners may collect device identifiers (such as your advertising ID), IP address, approximate (non-precise) location derived from IP, and ad-interaction and diagnostic data to serve, measure, and secure ads. In the EEA, UK, and Switzerland we ask for your consent (via Google's consent form) before showing personalized ads.
  • Technical and log data. Our servers process your IP address and basic request details (such as the time and the address requested) to deliver the daily puzzle and online features, limit abuse, and keep the service secure and working.

2. How we use your information

  • Run the game and its online features: sign-in, high scores, leaderboards, and the shared daily puzzle.
  • Verify scores and keep leaderboards fair, including suspending accounts that cheat.
  • Show ads, and — where you consent — personalized ads.
  • Detect and prevent fraud, abuse, and attacks on our servers.
  • Understand how the game is played so we can fix problems and improve it.
  • Comply with legal obligations.

3. What other players can see

If your account is connected, your Play Games display name, your scores and ranks, and — for top results on shared boards — the replay of your solution are shown to other players on Loomic's in-game leaderboards. Your player ID, support ID, email, and sign-in details are never shown.

4. Legal bases (GDPR)

  • Performance of a contract — providing the online features you choose to use: your account, high scores, and leaderboards.
  • Legitimate interests — keeping scores fair (integrity and timing checks), securing the service, improving the game, and showing non-personalized ads.
  • Consent — personalized advertising. You can withdraw consent at any time (see "Your choices" and "Your rights").

5. Your choices

  • Play without an account. You don't have to connect Play Games; the game works fully on your device without it.
  • Delete your account at any time from the App (Settings → Account → Delete online account) or as described on our Delete Your Data page.
  • Advertising. Reset or delete your advertising ID and limit ad personalization in your device settings (Android: Settings → Privacy → Ads; iOS: Settings → Privacy & Security → Tracking / Apple Advertising). In consent regions, change or withdraw your advertising consent from the App's privacy settings, which re-opens the consent form.

Google's handling of data is governed by the Google Privacy Policy and How Google uses information from sites or apps that use its services.

6. How we share information

We share data only as needed to run the service:

  • Google — Google Play Games Services (sign-in), Google Play Integrity (fair-play checks), and AdMob (advertising and consent management).
  • DigitalOcean — our hosting provider, which runs the servers that store your account and deliver the online features.

We do not sell your personal data.

7. International transfers

Our servers are hosted by DigitalOcean in the United States, and some providers (such as Google) are also located in the United States. Where personal data is transferred outside your region, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

8. Data retention

  • Data stored on your device is removed when you uninstall the App or clear its storage.
  • Your Loomic account, scores, replays, and gameplay events are kept while your account exists. When you delete your account they are removed from our live database immediately, and from our backups — which are rotated daily and kept for 14 days — within 14 days.
  • Server logs that include IP addresses are kept only for a limited period for security and troubleshooting, then deleted.
  • Advertising data is retained by Google per its policies.

9. Your rights

Depending on where you live, you have the right to access, correct, delete, restrict, or object to the processing of your personal data, to data portability, and to withdraw consent at any time. EU/UK residents may also lodge a complaint with their local data protection authority. You can delete your account yourself in the App; for any other request, email privacy@zcentric.com and include your Loomic support ID (Settings → Account) so we can find your data. We respond within the timeframes required by law.

10. Children

The App is not directed to children under 13 (or the minimum age required in your country), and we do not knowingly collect personal data from children. Ad settings are configured accordingly. If you believe a child has provided us personal data, contact us and we will delete it.

11. Security

Data between the App and our servers is encrypted in transit (HTTPS), and access to our servers and admin tools is restricted. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

12. Changes to this policy

We may update this policy from time to time. We will revise the "Last updated" date above and, for material changes, provide notice in the App or on this page.

13. Contact us

Zcentric — privacy@zcentric.com.